FAQs About Our Plumbing Services
General Plumbing Questions
Do you offer free estimates?
Yes. We provide free estimates for larger installations or inspection-based projects. For standard service calls, a small diagnostic fee applies, which is applied toward your approved repair.
Are your plumbers licensed and insured?
Yes. Every P&L Plumbing technician is fully licensed, bonded, and insured in Arizona (ROC #327950). We carry general liability and workers’ compensation insurance for your protection.
Do you service both homes and businesses?
Yes. While most of our work is residential, we also provide light commercial plumbing, property management support, and multi-unit maintenance services.
What areas do you serve?
Our main office is located at 2702 S. Yucca Circle, Mesa, AZ 85202, and we proudly serve Mesa, Gilbert, Chandler, Tempe, Queen Creek, Apache Junction, San Tan Valley, Ahwatukee, and surrounding East Valley communities.
Do you provide emergency plumbing service?
Yes. We provide same day service and 24/7 emergency response for urgent leaks, burst pipes, or flooding. Call or text anytime and our licensed plumbers will respond quickly.
What qualifies as a plumbing emergency?
Major water leaks, burst or frozen pipes, sewage backups, or any issue that risks flooding or property damage are considered emergencies. If in doubt, shut off your water and call us right away.
Do you charge extra for after-hours service?
Emergency or after-hours work may include an additional fee depending on the time and severity of the issue, but we always explain pricing before dispatching a technician.
Do you repair and replace water heaters?
Yes. We service and install both traditional and tankless water heaters. Our technicians are certified Navien Service Specialists for high-efficiency tankless systems.
How do I know if my water heater needs to be replaced?
Common signs include rusty water, strange noises, inconsistent temperature, or leaks around the tank. If your unit is 8–12 years old, it may be time for replacement.
Do you flush or maintain water heaters?
Yes. We recommend annual flushing to remove sediment buildup and extend the life of your water heater. P&L offers professional flush and maintenance service.
Do you handle slab leaks?
Yes. We specialize in slab leak detection and rerouting. We use advanced electronic and infrared tools to locate leaks quickly and repair them with minimal disruption.
How can I tell if I have a hidden water leak?
Warning signs include unexplained high water bills, damp floors, warm spots on concrete, or the sound of running water when all fixtures are off.
Do you offer repiping?
Yes. We perform whole-home repiping and water line replacements for homes with aging or damaged plumbing systems.
Do you offer drain cleaning and hydro jetting?
Yes. We clear everything from slow drains to heavy blockages using professional drain cleaning and high-pressure hydro jetting.
Do you perform sewer camera inspections?
Yes. We use video camera inspections to diagnose underground pipe issues accurately before recommending repairs.
Can you repair or replace sewer lines?
Absolutely. We handle trenchless and traditional sewer line repairs and replacements, depending on the property and pipe condition.
Do you install water softeners and filtration systems?
Yes. We install, replace, and service water softeners, reverse osmosis drinking systems, and whole-home filtration to combat Arizona’s hard water.
Do you install pressure-reducing valves (PRVs)?
Yes. High water pressure can damage plumbing and appliances. We can test your home’s pressure and install a PRV if needed.
Do you handle gas line work?
Yes. Our licensed plumbers install and repair gas lines for stoves, dryers, BBQs, and outdoor kitchens. We also provide gas leak detection and safety inspections.
Is it safe to repair a gas leak myself?
No. Always leave gas repairs to licensed professionals. If you smell gas, shut off your main valve, leave the area, and call your gas utility or P&L Plumbing for emergency help.
Do you handle plumbing for remodels or new construction?
Yes. We work with homeowners and contractors to install plumbing for kitchen, bathroom, or whole-home remodels and additions.
Can you install customer-supplied fixtures?
Yes. We’re happy to install faucets, sinks, toilets, or other fixtures you’ve purchased. We’ll confirm compatibility before installation.
Do you guarantee your work?
Yes. All repairs and installations are backed by our satisfaction guarantee. If something isn’t right, we’ll return and make it right.
What forms of payment do you accept?
We accept cash, checks, Visa, MasterCard, Discover, American Express, and debit cards. We do not offer in-house financing.
Do you charge a service call fee?
Yes. A diagnostic fee applies for standard service calls to cover travel and evaluation. This fee is credited toward your approved repair or service.
Do you offer preventative maintenance plans?
We’re currently developing a maintenance plan that includes annual inspections, water heater flushing, and exclusive member discounts. Ask our office for details.
Do you perform plumbing inspections for home sales?
Yes. We provide full plumbing and sewer camera inspections for buyers and sellers, complete with detailed reports and repair recommendations.